GENERAL TERMS AND CONDITIONS of the online store orient-express.store

GENERAL TERMS AND CONDITIONS of the online store orient-express.store

This document contains the general terms and conditions for the use of the information resources and services provided by ORIENT EXPRESS BULGARIA LTD to users of the website orient-express.store . The document regulates the relations between ORIENT EXPRESS BULGARIA LTD , with the following data:

  • UIC/PIC : 207079901
  • VAT number : BG207079901
  • Headquarters and management address : Bulgaria, Plovdiv, Zapaden district, 1A Aton Str., building 6, 5th floor
    and each of the registered users (hereinafter referred to as the "Client") of the services provided through the orient-express.store website.

I. GENERAL PROVISIONS

Definitions

  1. orient-express.store is a website owned by ORIENT EXPRESS BULGARIA LTD , which offers the opportunity to order products and services online.
  2. A customer is any natural or legal person who has created a user profile on orient-express.store and has accepted these general terms and conditions.
  3. A supplier is any person from whom ORIENT EXPRESS BULGARIA LTD purchases goods for delivery to customers.
  4. An electronic reference is a link that allows automatic redirection to another Internet resource or page.
  5. Malicious acts include, but are not limited to: hacking, sending viruses, spam, and other acts that violate the law or Internet ethics.
  6. Username and password are identification data used by the Client to access his/her account.
  7. The website is part of the orient-express.store website.
  8. Commercial communications are advertising and other communications related to products and services offered by ORIENT EXPRESS BULGARIA LTD .

Subject of the General Terms and Conditions

Art. 1. ORIENT EXPRESS BULGARIA EOOD provides the Customer with the opportunity to access information, products and services available at orient-express.store , subject to compliance with these General Terms and Conditions.

Art. 2. The services subject to these General Terms and Conditions include, but are not limited to:

  • Access to an online product catalog;
  • Possibility to order the offered goods;
  • Delivery of the ordered products to the address specified by the Customer.

II. REGISTRATION AND ACCESS TO SERVICES

Customer Registration

Art. 3. To use the services of orient-express.store , the Client must register by filling out the registration form and agreeing to these General Terms and Conditions.

Art. 4. The client is obliged to provide correct information upon registration. In case of changes, the data should be updated immediately.

Art. 5. Registration is prohibited for persons under 18 years of age. Upon detection of illegal registration, ORIENT EXPRESS BULGARIA EOOD reserves the right to terminate access to the profile.

III. DELIVERY AND PAYMENT

Delivery terms

Art. 6. ORIENT EXPRESS BULGARIA EOOD makes deliveries within Bulgaria as follows:

  • Standard delivery : Delivery time up to 5 business days.
  • Express delivery : Delivery within 2 business days, if available in the selected area.

Prices and payment methods

Art. 7. Product prices are in Bulgarian leva (BGN) including VAT.
Art. 8. Possible payment methods:

  • Cash on delivery;
  • Online payment with credit/debit card;
  • Bank transfer.

IV. PROTECTION OF PERSONAL DATA

Art. 9. ORIENT EXPRESS BULGARIA EOOD processes personal data in accordance with the Personal Data Protection Act and Regulation (EU) 2016/679 (GDPR).

Art. 10. Personal data is used only for the purposes of processing orders and improving services. Details regarding the processing of personal data are described in the Privacy Policy.

V. RESPONSIBILITIES AND CANCELLATION OF ORDER

Limitations of liability

Art. 11. ORIENT EXPRESS BULGARIA LTD is not responsible for delays in deliveries caused by third parties (couriers), technical problems or force majeure circumstances.

Cancellation and return of goods

Art. 12. The customer has the right to refuse an order or return goods within 14 days of receipt, provided that the product is in its original packaging and undamaged.

VI. FINAL PROVISIONS

Art. 13. These General Terms and Conditions may be amended unilaterally by ORIENT EXPRESS BULGARIA EOOD , with the new terms and conditions being published on the website orient-express.store .

Art. 14. These General Terms and Conditions shall enter into force from the moment of their publication and shall be binding on all users of the website.